Good questions. Clear answers.

Axentrio helps customers understand your products, services and how you work. You find conversations and leads in one organised workspace. With Pro, your assistant also helps arrange appointments in your calendar. You can take over a conversation at any time.

Explore Pro for 14 days with a total of 1,000 replies from the digital assistant. You add your payment details when you start. After the trial, Pro continues automatically at €149.99 per month excluding VAT. You receive reminders in advance and can change or cancel your subscription in the platform. Each reply to a customer message counts towards the trial allowance; your own manual messages stay outside that total. At 1,000 replies, the assistant pauses for the rest of the trial. The first paid month begins on the scheduled trial end date.

Yes, you manage your subscription in the platform. An upgrade takes effect immediately, with the remaining price difference adjusted. A lower plan or cancellation takes effect at the end of your paid month or year. You keep using your plan until then. Annual payment gives you 12 months for the price of 10, paid in one payment.

Yes. After your paid subscription, your account, settings and central inbox remain free through the website, including in your phone’s browser. Messages from connected channels keep arriving in one place. You can read them, reply yourself and export them as text files. The digital assistant, lead overview and lead export are part of a paid plan. Conversations are normally kept for 12 months after the last message.

You are notified immediately when a payment needs attention, with three days to resolve it. During that time, your assistant keeps working within your available allowance. Once the payment is settled, you can continue. If payment is still outstanding after three days, the assistant pauses; your account is kept.

Yes, you can choose Enterprise directly online. You get everything in Pro, more capacity, deeper insights and custom automations for your business processes. Enterprise takes you beyond customer conversations and bookings. Pricing depends on the custom automations you need.

Set up Axentrio step by step with clear explanations, search and frequently asked questions. With Pro, the digital helper inside the platform is also available. Questions about getting started? Email info@axentrio.com. For help with your account, use support@axentrio.com. Every paid plan includes an initial support response within one business day.

Axentrio helps sole traders, teams and larger businesses with everyday customer conversations across many sectors. Choose Enterprise for custom automations, more conversations and deeper insights. You can start with an active Belgian VAT number, which we check during registration. The website is available in Dutch, French and English.

With Pro, choose one Google Calendar or Microsoft Outlook calendar per assistant. Your assistant uses busy times in that calendar to suggest suitable appointments. Choose the calendar where you manage your availability. Other personal or staff calendars are not connected automatically. Teams appointments require a suitable Microsoft business account.

Changes to connected Axentrio appointments are retrieved approximately every five minutes. Appointments you add yourself to the selected calendar also count towards your availability. Axentrio uses their date and time; their content stays outside customer conversations.

Yes, choose how each service works. Your assistant can book directly after the customer agrees, or collect a request for you to review first. The status clearly distinguishes “Appointment requested” from “Appointment confirmed”. You also set how changes and cancellations work.

With Pro, customers receive a confirmation email when an appointment is created or changed. Automatic appointment reminders are planned after launch. They will help customers remember their appointments and help you organise your working day.

Yes, open Axentrio in your phone’s browser to view conversations, reply and manage settings. You can also use a free account for your messages. A dedicated Android and iPhone app is planned. We will share its features and terms when it launches.

Customers write through your website, Facebook Messenger, Instagram or WhatsApp Business. All those messages arrive in your central Axentrio inbox, where you can read and reply to them. With a paid plan, your digital assistant also helps handle questions. Channel requirements and any external charges are explained when connecting.

Yes. Open our chat to ask about Axentrio or request a demonstration for your type of business. The demonstration uses fictional businesses, details and appointments. To meet us, email info@axentrio.com and we will arrange a 30-minute online introduction.

Download conversations as text files (.txt), including messages, senders and timestamps. Export leads to CSV or Excel (.xlsx). Find your booked appointments in your connected calendar. For extra help with an export, contact support@axentrio.com free of charge. We review your request and the amount of data to determine the time needed.

Email support@axentrio.com and we will guide you through your request. We check the details and ask for confirmation from your account email address so we can handle it carefully. To cancel your subscription while keeping your account, use the platform; your paid access continues until the agreed end date.